Shipping policy

Thank you for shopping with CeramicOnWheels. This Shipping Policy explains how orders are processed, shipped, and delivered. Please review this policy carefully before placing an order.

Business Information

Shipping Destinations

We currently ship to addresses located within the United States.

Free Shipping

We offer free standard shipping on all eligible orders delivered within the United States.

Any shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.

Order Cut-Off Time

Orders placed before 5:00 PM are generally processed on the same business day.

Orders submitted after the cut-off time, on weekends, or on public holidays will be processed on the next available business day.

Handling Time

  • Handling Time: 1–2 Business Days

Handling time includes order verification, quality review, packaging, and shipment preparation.

Transit Time

  • Estimated Delivery Time: 5–8 Business Days

Transit times begin once the shipment has been transferred to the shipping carrier.

Total Estimated Delivery Time

  • Handling Time: 1–2 Business Days
  • Transit Time: 5–8 Business Days
  • Total Estimated Delivery Time: 6–10 Business Days

Delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Tracking information may require up to 48 hours to become active within the carrier's tracking system.

Address Accuracy

Customers are responsible for ensuring that shipping information is complete and accurate at the time of purchase.

CeramicOnWheels is not responsible for delays, delivery failures, or additional expenses resulting from incorrect or incomplete shipping information provided by the customer.

Undeliverable Packages

Packages returned due to incorrect addresses, unsuccessful delivery attempts, refusal of delivery, or other delivery issues may require additional verification before reshipment.

We may contact customers to discuss available options and any necessary next steps.

Lost or Delayed Shipments

If your package appears lost or experiences a significant delivery delay, please contact our support team.

We will work with the shipping carrier to investigate the matter and assist where possible.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the shipping packaging

This information helps us review the issue and determine an appropriate resolution.

Order Changes and Cancellations

Customers may request order modifications or cancellations before processing begins.

Once an order has entered processing or has been shipped, modifications or cancellations may no longer be possible.

Sustainability Commitment

CeramicOnWheels supports environmentally responsible business practices through efforts to reduce packaging waste, encourage sustainable sourcing, and utilize eco-conscious alternatives whenever reasonably possible.

Related Policies

  • Return and Refund Policy
  • Privacy Policy
  • Terms of Service
  • Contact Information
  • Payment & Checkout Policy

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any revisions will be published on this page together with the updated effective date.

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