Privacy policy

CeramicOnWheels ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, place an order, contact us, or otherwise interact with our services.

Business Information

Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Customer service communications
  • Information submitted through forms on our website

Information Collected Automatically

When you visit our website, certain information may be collected automatically:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Date and time of visits
  • Pages viewed and browsing activity
  • Referring websites and links
  • Cookie and tracking technology information

How We Use Your Information

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Process payments securely
  • Prevent fraud and unauthorized transactions
  • Improve our products, services, and website functionality
  • Respond to customer inquiries
  • Comply with legal obligations
  • Maintain business records

Sharing of Personal Information

We do not sell personal information to third parties.

We may share information with trusted service providers when necessary to operate our business, including payment processors, shipping providers, analytics providers, fraud prevention services, Shopify, and professional advisors when required by law.

Behavioral Advertising

We may use information about your interaction with our website to help provide relevant advertising and marketing communications.

You may manage advertising preferences through:

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, remember preferences, and enhance the shopping experience.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict certain processing activities
  • Object to certain uses of information
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

Data Retention

We retain personal information only as long as necessary to provide services, complete transactions, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

International Data Transfers

Information may be processed and stored in locations where our service providers operate. Appropriate safeguards will be applied where required by law.

Do Not Track Signals

Because there is currently no uniform industry standard for responding to Do Not Track signals, our website may not respond differently when such signals are received.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page together with the updated effective date.

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